Unable to turn on "CNAME flattening"

What is the name of the domain?

troopers.com.sg

What is the error number?

no error number provided

What is the error message?

CNAME flattening is not available to this account or zone. Contact support for more information.

What is the issue you’re encountering

Unable to turn on “CNAME flattening” for all zones

What steps have you taken to resolve the issue?

none.

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

turn on “CNAME flattening” in settings

Screenshot of the error

According to the documentation, non-apex hostnames can only be flattened in paid plans:

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