Unable to transfer domain out

I’m hopeful someone who works at Cloudflare will be able to see this, and provide a better answer than the response I got from support.

The domain I’m trying to unlock to transfer out has a message of “Domain is pending a change of registrant request”, however there is no change pending, the domain hasn’t been updated since March so I should be able to transfer it out.

Existing ticket is 2642527.

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