Unable to Set MX Records in Enom Webmail


#1

Our enom hosted domain points to click funnels, where we use sendgrid to white label our domain. We use an enom webmail service for email. Everything works fine except we cannot receive emails. We can send out perfectly fine, but we cannot receive emails. Our cloudflare MX files are set up to point to webmail account: mail.ourdomainname.cust.a.hostedemail.com. Unable to figure out what I did wrong… Help


#2

This is the error message I get: unable to look up host mail.ourdomainname.com


#3

Do you have any DNS entries here that are related to an email server set to :orange:?

That hostedemail domain looks like something I’ve used with Hover, so I had a CNAME pointed to it, but kept it :grey: so mail would get through.


#4

No. None of my cloudflare MX settings show either cloud


#5


#6


These are all my settings


#7

Ah! The first part of the MX record should just be your domain. I always enter a @ there, then let Cloudflare set it. That first part is what’s supposed to match what’s after the @ in your email address.


#8

Ok, I just deleted the old settings and created the new ones using @. Hopefully that works! Thank you @sdayman


#9

@sdayman do I use mail.millennialmarketingllc.com.cust.a.hostedemail.com in the server box?


#10

So I tried using the previous entry and this one: mail.com.cust.a.hostedemail.com TYest emails bounced back using both


#11

You’d have to find the actual mail server for your domain. I’m pretty sure mail.millennialmarketingllc.com.cust.a.hostedemail.com should work. You may have to give it 10 or so minutes for DNS to propagate before trying to send yourself mail. mail.com.cust.a.hostedemail.com doesn’t even respond to an SMTP connection, so that’s definitely not it.


#12

Ok. Thanks again for all your help


#13

I see you updated your MX record. Both records look the same to me. If that’s the case, just use one of them.


#14

Hmmmm. What do you mean? Should there be a MX1 and MX2? How do I create 2? Or what should the other one be? Trying to understand this


#15

You only have one mail server. So you should have only one MX record. Just delete one of them.


#16

Copy that. Done. Now the waiting game begins. Lol Thank you again


#17

At this point, there’s a mail server waiting for mail. If it’s working…great!

If it’s the wrong mail server, you’ll get a bounce. Post back any bounce errors you get.


#18

@sdayman sorry, since I’m new here, it wouldn’t let me post anymore for 20 hours. Email still not receiving


#19

It looks like your current MX record is pointing to mail.millennialmarketingllc.com.cust.a.hostedemail.com. However, I believe that this is incorrect, it should probably be mx.millennialmarketingllc.com.cust.a.hostedemail.com.

While mail.millennialmarketingllc.com.cust.a.hostedemail.com. is a mail server that will answer for your domain, it will only accept authenticated messages (this is the server you use to send mail) but it won’t accept unauthenticated messages (such as messages from the internet at large).

Double check with your hosting company to be sure (but I am another reseller of hostedemail.com, and their naming scheme is fairly consistent across all customers)

If I’m right, once you change this everything should be working with 5 minutes.


#20

Thanks @thedaveCA Just reset. Will let you know in 5-10 minutes