Unable to see statistics

Answer these questions to help the Community help you get started.

What is the domain name? sicilus.ocm

Have you searched for an answer? yes

Please share your search results url: https://community.cloudflare.com/search?q=statistics

When you tested your domain, what were the results? i connected 2 times to Cloudflare, deleting profile and reconnecting it, changing dns but it looks it’s not connected to the website

Describe the issue you are having: in overview, statistics are at 0, even if there is traffic in my website. the status of my website in "active"in Cloudflare, but it looks doens’t take datas from it

What error message or number are you receiving? no statistics

What steps have you taken to resolve the issue? delete connection with site and reconnect it following again steps suggested

Was the site working with SSL prior to adding it to Cloudflare? it works

What are the steps to reproduce the error:

Have you tried from another browser and/or incognito mode? yes


It looks like your site is hosted on Shopify. Shopify uses Cloudflare’s SaaS product to route all traffic through the Shopify account on Cloudflare. That means they control all settings and analytics.

You should be getting some analytics in your Shopify account:

The only way to have your store traffic also route through your account would be an Enterprise plan using O2O:

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