Unable to respond to tickets? I created a ticket, got an email that they’re waiting for a response but I have no way to respond. I cannot access the tickets I created. I get a page that says “Cannot Locate dashboard account” I have an account with paid services so I created another ticket with subject “Can’t access Cloudflare Help Center My Activities” probably 5 days ago and still cannot access my tickets to respond. I’m a business customer. How do I get support? Please help.
What steps have you taken to resolve the issue?
Tried going to My Activities - All Tickets and it says Cannot locate dashboard account
I created another ticket with subject “Can’t access Cloudflare Help Center My Activities” probably 5 days ago and still cannot access my tickets to respond.
Could you kindly provide a screenshot that is displaying phising error and the ticket number ?
It was resolved stating “we have removed the block” however we were hoping for more information on why the block happened. The report on our dashboard was from 6 months ago. It was an issue we resolved back then in May. We are wondering why it came back so we can avoid this in the future.
I’m sorry, I do not know, Neither Support nor anyone on the Community can answer that question. Phishing warnings & questions can only be managed through the Trust & Safety team.
cloonan, maybe you can help me. Cloudflare removed the block and then re-added it again. I sent the email below to trust & safety telling them there was a false positive on our checkout/cart page and they somehow misunderstood it as an abuse report which it is not. Now our page is blocked again from an e-mail I sent weeks ago that was not an abuse report. Any way you can assist us in getting a quicker response? We can’t afford to be down for another 2 weeks waiting for cloudflare to respond. We are even a business customer. Below is the screenshot of the email they claimed was an abuse report
Thank you! Is there a faster way to get support from cloudflare? We paid around 2.5k as a business subscriber and it doesn’t seem to give us any benefits when it comes to support.
