Unable to resolve the A Name proxy

Team,

We have dedicated server publishing content on headend. When we use the A records entry ( DNS) only then it works perfectly fine but when we use the “Proxy” option on Cloudflare then the URL is not reachable and unable to play our content.

Everything looks correct. Please point to the right direction on where the issue might be and solution.

NOTE: we are new to cloudflare.

Regards
AK

How long before you updated nameservers?

Hi @user9124

Can you share the domain name and a screenshot of what the issue is when you proxy through Cloudflare?

Team,

A)

Access the link via Proxy
https://stream1.channelwall.com:9443/live/7005_rajmusicmalayalam.stream_360p/playlist.m3u8

Pinging stream1.channelwall.com [172.67.223.130] with 32 bytes of data:
	Reply from 172.67.223.130: bytes=32 time=5ms TTL=53
	Reply from 172.67.223.130: bytes=32 time=12ms TTL=53
	Reply from 172.67.223.130: bytes=32 time=9ms TTL=53
	Ping statistics for 172.67.223.130:
		    Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
				Approximate round trip times in milli-seconds:
				Minimum = 5ms, Maximum = 12ms, Average = 8ms

B)

Access the link via DNS ( bypass Proxy)
https://stream.channelwall.com:9443/live/7005_rajmusicmalayalam.stream_360p/playlist.m3u8

Pinging stream.channelwall.com [14.102.13.179] with 32 bytes of data:
Reply from 14.102.13.179: bytes=32 time=251ms TTL=48
Reply from 14.102.13.179: bytes=32 time=247ms TTL=48
Reply from 14.102.13.179: bytes=32 time=245ms TTL=48
Reply from 14.102.13.179: bytes=32 time=246ms TTL=48

Ping statistics for 14.102.13.179:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 245ms, Maximum = 251ms, Average = 247ms

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(Option A) When we are accessing the link from proxy we aren’t able to play the source URL.
Same link when we access ( Option b) then the link plays.

We tried the test using VLC Media player.

Regards
AK

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