Hello everyone.
I can’t access my account because I don’t remember the password. Tried to reset it couple of times and emails don’t arrive. Tried to email [email protected] and emails are rejected.
I’m bit pissed off with this, so can anyone point me to the next step?
Thanks in advance.
Are you trying to reset password for your Cloudflare Account or?
Please consider following from below posts:
May I ask have you tried writing an e-mail to support[at]cloudflare[dot]com?
Please make sure you are e-mailing from the e-mail address registered to the Cloudflare account and share the ticket number here so we could escalate it.
It’s my customer account.
Yes I did it. Confirmed, reconfirmed and tried again just in case. Emails always get rejected.
Guess what, I can’t. Every email I try to send from the account email is rejected. I contacted the support from my personal email after this post and they replied me once (telling me to do what I already did lots of times), then ignored me so far.
I started using other cdn network, because if they had read the email they would know that the problem was not with the account I contacted them from. When I can’t do a good job, I simply quit.
Ticked ID is 2327324. If they fix it, cool. If they don’t, it’s their problem.
Thanks for your attention!
Rejected how? It comes back with an error message?
I’ve not seen that happen before. You might ask your mail host about this, as there might be something wrong with your mail setup.
Nevertheless, Fritex escalated your ticket # and someone should take a look at it soon.
Another thought: Try to send the same email to the address at this spam tester. I’m hoping it will provide a clue as to why it was rejected:
I’m my mail host, and I have enough experience to assure you that’s not a problem. Moreover, I’m 99% (100% isn’t true at tech stuff huh?!) sure this system didn’t send any spam. It’s been running for more than two years without any issues.
That was actually a good idea! However it just reaffirmed what I just told you.
See: https://i.imgur.com/Fa4pFKv.png
That’s how my spam tests look. So your DNS records are good.
Have you inspected the raw contents of that rejected message?
Sure I did, but I didn’t found any clue to what or why it happened. It’s just simple message, I tried to sent it twice (first one with one attachment, second one wihout anything else) and got the same result. I received emails from them few months ago, and now I don’t receive anymore. So that’s my confirmation that something is wrong at their side. The only thing I’m not sure is I may asked for account deletion, but from my point of view it should not affect this.
