Unable to renew my domain due to a payment error - afdiweite.org

General Billing
1

What is the name of the domain?

afdiweite.org

What is the error number?

N/A

What is the error message?

Unfortunately we were unable to renew your domains listed below. It looks like we had trouble processing your credit card.

What is the issue you’re encountering

I cannot renew my domain due to a payment processing issue. It has failed to autorenew, and any attempts to later renew it manually have failed. I have tried the following to get it to work: Change payment card Use PayPal instead of card for payment Trying again the next day I’ve opened a support ticket which has gone unanswered for about 3 weeks now. This is becoming more urgent because the domain is set to expire in 10 days.

Billing issues requre a Billing ticket with Support

01129861

In what area can we help you?

Payment issue

2

Greetings,

Thank you for writing.

I am sorry to hear this happen to you.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

3

Hello, Thank you for your help.
I still haven’t received an answer from support. There are still 10 days until the domain expires. I would like to pay for the domain. If this does not work, I will have to change the domain to another provider so that it does not fail.

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