Unable to renew extend domain

What is the name of the domain?

devnull.fyi

What is the error number?

N/A

What is the error message?

Domain devnull.fyi renewal failed

What is the issue you’re encountering

Unable to renew/extend domain validity

What steps have you taken to resolve the issue?

Deleted and added different payment instruments. Disabled all subscriptions.

Billing issues requre a Billing ticket with Support

01018973

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Dashboard → Manage Domains → Renew / extend

Hi there,

As this is a billing related issue, we are not able to provide assistance on Community. We suggest you to create a support ticket for further assistance

@vinesh I see the team confirmed that the domain will renew in a few weeks if you have auto renew enabled. Have you done that step and received that communication from the team?

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This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

My colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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