Unable to renew domain due to failed transactions


Automatic and manual attempts to renew failed with the following error:
We were unable to process your payment. To keep your domain registration

So far I have tried:

  1. Updated primary payment details and Add years manually (Failed)
  2. Add a different card as backup payment (Failed)

Please help resolve this issue.


If you are unable to process your payment to keep your domain registration

Please contact Cloudflare Support for further details or Please wait for few hours and retry

@Laurie can help you with this .

Hi @manas.tomar,

I was not able to locate an account or ticket from you regarding this so that our team can share the details of your account with you. Please create a ticket and if you want to share that ticket ID here I can escalate for you.

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