Unable to Renew Domain despite valid Payment Method

General Billing
1

What is the name of the domain?

What is the error number?

When I try renewing the domain, it’s giving the error that: “We were unable to process your payment. To keep your domain registration, update your payment method.” I tried re adding cards multiple times but still none worked for me. I have tried adding a backup card with same details but also didn’t worked. There is no issue from Bank end, since with the same card I brought my domain from cloudflare 1 year back.

What is the error message?

When I try renewing the domain, it’s giving the error that: “We were unable to process your payment. To keep your domain registration, update your payment method.” I tried re adding cards multiple times but still none worked for me. I have tried adding a backup card with same details but also didn’t worked. There is no issue from Bank end, since with the same card I brought my domain from cloudflare 1 year back.

What is the issue you’re encountering

Unable to renew

In what area can we help you?

Payment issue

2

can support team please look into this ? I have already raised the support case one week back, it was resolved with automated messages, and today as well in my support ticket there is no involvement of any person, just getting automated messages.
I am willing to share support ticket no. by any cloudflare support admin.

3

A post was merged into an existing topic: Paid and Upgraded Subscription not registered

4

I have already raised the support ticket: 01353594 for past 8 days but no response, I need immediate support on this

5

I think cloudflare support does not make any sense, I have raised the support ticket to urgent priority as well with my support case: 01353594, but no one would even care to send any message, I have just received automated messages. Reference to my link :Unable to Renew Domain despite valid Payment Method

6

I have been experiencing the same for about 2 weeks, raised support cases Case Number: 01353594, but didn’t find get any relevant details from any of the support team ( getting the automated mails for the things that, I am commenting on my own ticket, nothing from any human ) Worst support.

7

Facing same issue, I have even tried adding the card details multiple times, No issue from Bank Side, since I have used the same card details for purchasing the domain earlier.
Link to my post : Unable to Renew Domain despite valid Payment Method. Weirdly they are sending this email that they are unable to renew, every time I manually try renewing the domain without any further details, and top of that my domain would expire in 5 days :frowning:
![image|690x388](upload://ztWGmXoM8WhihQn1mNYtcRpWpRi.png

8

Only 4 days are left for my domain to expire, I have today again trying renewing it’s not working, @cloonan any idea what would happen after 4 days, Shall I migrate my domain to any other registrar ? I have already asked multiple times in the support case : 01353594, but only receiving automated emails, no real support.

9

what should a person do if only 4 days are remaining for his domain to expire, In my case I don’t think I even have any option, I have raised the issue multiple times in the support case but not a single person even responded to this case : 01353594. Very strange :frowning:

10

Moved the domain to another registrar, thanks for your precious time :slight_smile:

11

Moved the domain to another registrar, bad service by cloudflare : (

12

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