What is the name of the domain?
What is the issue you’re encountering
I cannot renew my expired domain
You should make a registrar ticket here: https://dash.cloudflare.com/?to=/:account/support
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I already did but it was just auto resolved ticket # #3329268. Please help me renew my domain ASAP and its not showing on the dashboard
Did you open as registrar ticket? You should be able to respond and it will reopen.
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Yes. Please escalate this so it will be process fast
I have escalated your ticket.
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That usually means you have more than one account.
That domain has never been active in the account you are using here. The nameserver assigned in the account you are using here are dell & kipp, the current nameservers are
adampaulellis.com. 86400 IN NS john.ns.cloudflare.com.
adampaulellis.com. 86400 IN NS journey.ns.cloudflare.com.
That nameserver mismatch is also indicative of more than one account being involved.
Log in to the proper account and navigate to the manage domain option for that account, you’ll see This domain expired on May 30, 2024. You have a 40 day grace period during which you can renew this domain, which will end on July 9, 2024.
You can do this yourself via the dash before July 9
Here are some links that may help identify the other account in case you are having issues.
These links may help, but they only work when logged out
If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
2 Likes
what is the correct account and HOW do I do this?
Adam
I would start with this link.
Be sure that you are not logged in to your Cloudflare account when you use that link. It may be easiest to use an incognito browsing session to visit that link.
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I don’t have access to the other email. I cannot recover it on my end either. Can we change the email address or what is the next step for this? I really need that domain to renew
I tried this but it say it should be input “ACTIVE DOMAIN” to locate the email address and it’s show me nothing as my domain is expired.
The domain provided isn’t registered on the Internet. This tool only works with active Cloudflare domains. Check for spelling typos or complete the form with a different domain.
~ Adam
On 3326087, the domain is not showing in the manage account means you are not in the correct account. whois shows Domain Status: autorenewperiod https://icann.org/epp#autorenewperiod that is until July 9. You should have an email confirmation of the purchase.
I just tried it as well, check all your email accounts. This is the message I received.
Forgot Email?
This tool helps determine the email address associated to your Cloudflare account. Provide your active Cloudflare domain in the form below to email the address on file. Enterprise customers cannot utilize this tool and must contact their Account Manager.
Thank you for providing those details. If that domain is active on Cloudflare, we have notified the email address on file. If you haven’t received an email after 20 minutes, check your spam folder. The message will be sent from '[email protected]‘ or '[email protected]‘. If you can’t find the email, you can start the recovery process again or enter a different domain in your account.
If you have lost access to the original email address used to sign up for your Cloudflare account, review the following article: “I lost the email address associated with my Cloudflare account, what do I do?”
The article link is https://support.cloudflare.com/hc/articles/203471284#12345681
For the life of me I cannot re-purchase this domain
~ Adam
Did you check all possible accounts?
Can I buy the domain elsewhere?
~ Adam
My colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
Nope, not the case
~ Adam
@adampaulellis the is as was communicated on 12 August. The domain you indicated is not and never was active in the account you used to contact Support. Specifically, I apologize for any miscommunication. I understand you need to renew adampaulellis.com however this domain is in a different account, not in the account you are writing in from. Nor was it ever active in the account you are using here.
Here is the nameserver history for the domain, https://securitytrails.com/domain/adampaulellis.com/history/ns
If the two nameservers above, john & journey, are not the same as what you see when you login and go to this page, https://dash.cloudflare.com/?to=/:account/:zone/dns then that means
As communicated on your ticket, for security rasons, we cannot disclose account information.
I was able to buy it from a better company so this service is no longer needed. Thank you