Unable to remove payment info

I am unable to remove my payment info. It keeps saying that I have pending charges even when I do not have.

This is the message:

Pay for any pending charges before removing the payment method. You cannot remove the payment method from the account because there are pending charges/balance. (Code: 1219)

I do not think I have pending charges. I transferred a domain from namecheap to cloudflare today and already paid for it. Other than that I do not use any of cloudflare’s paid services.

Welcome to the Cloudflare Community. :logodrop:

Domains that use Cloudflare registrar autorenew. It may be that having a domain registration requires a payment method be kept on file.

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.


Ticket ID: 2889334

1 Like

I escalated your post for the attention of the Customer Support Team so they can get back to you here. I shared your ticket number so that they can correlate it.

Hello, we have responded to your ticket regarding this issue.