Unable to remove cf2024-1._domainkey TXT record

Application Performance DNS & Network
1

What is the name of the domain?

wkang.ca

What is the error message?

This record is managed by Email Routing. Disable Email Routing to modify/remove this record.

What is the issue you’re encountering

I’m unable to remove the cf2024-1._domainkey TXT record because it’s managed by email routing, but i don’t have any email routing features enabled.

What steps have you taken to resolve the issue?

I’ve tried enabling and disabling email routing features such as catch-all address and deleting all custom addresses.

What feature, service or problem is this related to?

Mail records

What are the steps to reproduce the issue?

Try to delete cf2024-1._domainkey TXT record

Screenshot of the error

Screenshot 2025-02-01 185034.png
Screenshot 2025-02-01 185034.png1901×774 62.2 KB

2 Likes
2

I have email routing enabled and this has also been added to some but not all of the domains.
I only noticed because it was causing a nightly CI job which keeps our DNS in sync with IAC was complaining and failing the job.

3

same here, i want to know if it is legitimate or not ? cloudflare people maybe ?

1 Like
4

I have the same problem with one of my domains. Email Routing was disabled.

1 Like
5

Is there any update from Cloudflare on this? This is an issue multiple people people are having and its definitely a bug, how can you ping a technical support on this forum?

1 Like
6

Is there any update from Cloudflare on this? This is an issue multiple people people are having and its definitely a bug, how can you ping a technical support on this forum?

1 Like
7

Wanted to post a solution here as CF support is …

  1. Export all of your DNS records, reenable cloudflare routing, then disable cloudflare routing again, this should delete all of the locked records.
  2. Verify cf2024-1._domainkey was removed.
  3. Then import your DNS records from the export.
  4. Then you will need to once again delete the TXT record “cf2024-1._domainkey”.(It will let you this time because its added by the export)
1 Like
8

I have this same problem. In the Audit Log it shows that Cloudflare added the cf2024-1._domainkey record to my domain just under 24 hours ago. Email Routing has never been enabled. I followed your solution @josephcf and it fixed the issue. Thank you for sharing it!

@wkang can you try it yourself and mark it as the solution if it worked?

9

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