Unable to receive login code to some users

Unable to receive login code to some users even if using other browsers.
Is this related to the current server maintenance?

thank you

Are you referring to the OTP that is sent to the user’s email?

If so it’s possible that the email(s) specified are on the suppression list. Please make sure you allow all emails from [email protected] to prevent delivery issues.

Hello,

Thanks for the response. As checked, There are no quarantined emails for the email and it only happens to some not all users.

Do you know where else can I check why this happens?

Thank you!