I am experiencing difficulties paying my R2 bill and accessing the R2 service. I have encountered the following issues: The “Pay Online” button is not visible on the invoice or anywhere in the Cloudflare billing dashboard.
What steps have you taken to resolve the issue?
Log in to your Cloudflare account
Click on “BIlling”
If you see an unpaid invoice click on it
From within the invoice, click the “Pay Online” link
You will then be redirected to the BIlling system where you can proceed with your payment
Once the payment is made you should be able to make any desired changes to your subscription including downgrades and cancelation that are in adherence with Cloudflare policies
But, no luck, I don’t see the pay now button on the invoice.
Billing issues requre a Billing ticket with Support
Thanks for getting back to me! I appreciate your help, but I’m afraid my issue isn’t quite resolved yet. I’ve been unable to access R2 for almost three days now.
I did try to follow the these steps to sort out the billing issue:
Logged into my Cloudflare account
Clicked on “Billing”
Found the unpaid invoice
Looked for the “Pay Online” link
But here’s where things got a bit tricky. I couldn’t find the “Pay Online” button on the invoice. Plus, I noticed something odd – the amount shown in the payment failure screenshot from the support team doesn’t match up with the amount on the invoice I downloaded. Bit of a head-scratcher, that one!
Despite these issues, I managed to pay the unpaid invoice (Cloudflare automatically deducts payments from my cards). However, I’m still encountering problems:
I still can’t access R2.
The “Add R2 subscription to my account” button doesn’t work.
I’m really keen to get this sorted out so I can get back to using the R2 service. hopefully getting this resolved soon!
Sorry for the ongoing issues with this, I did reopen the escalation and relayed to the team that the issue persists and your reply on the ticket from the 22nd reopened that.
@cloonan I’ve been unable to access R2 since July 22, which is now over a week. This is causing significant issues with my clients, who are becoming increasingly frustrated. The situation is putting my job at risk. Please help.
I can see you have reply in case 00980532. As you say ''unable to add the R2 subscription" can you also attach the HAR file while demonstrating the issue into the case?
Thank you for your assistance with case 00980532 regarding my inability to add the R2 subscription. As requested, I have gathered the following materials to help diagnose the issue:
I have recorded a screen capture video demonstrating the problem I encounter when trying to add the R2 subscription.
I also captured the HAR (HTTP Archive) file of my browser session.
Both the screen recording and the HAR file are now attached to this case for your review.
I received a notification stating that the billing issues related to subscription adjustments have been resolved. However, my issue remains unresolved. I still need assistance with this matter. Can you please help me?