Unable to open a ticket - 504

I’ve been getting a 504 error when trying to open a ticket, for the past few weeks.

1. Request URL: https://dash.cloudflare.com/api/v4/accounts/861f20623db3d022d9b777d597adc956/support/ticket/create
2. Request Method: POST
3. Status Code: 504
4. Remote Address: [2606:4700::6811:6eb8]:443
5. Referrer Policy: origin

Can you describe the steps you are taking to open the ticket? And, if you can share the name of a domain in that account. I tried to replicate but cannot.

Sure, Support (in the nav bar) → Help Center → Submit a Request → then I chose my account → Get more help → chose a domain and then proceeded through the steps to open the ticket. Tried this from multiple accounts too (that I’m added as a member to)

A domain in my account is sagnik dot me.

This is the response for the create ticket HTTP request.

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<!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
<head>


<title>dash.cloudflare.com | 504: Gateway time-out</title>
<meta charset="UTF-8" />
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<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
<meta name="robots" content="noindex, nofollow" />
<meta name="viewport" content="width=device-width,initial-scale=1" />
<link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/main.css" />


<script nonce="NDA2NjQ5MjQ2LDM5MTI1NDY2MTE=">
(function(){if(document.addEventListener&&window.XMLHttpRequest&&JSON&&JSON.stringify){var e=function(a){var c=document.getElementById("error-feedback-survey"),d=document.getElementById("error-feedback-success"),b=new XMLHttpRequest;a={event:"feedback clicked",properties:{errorCode:504,helpful:a,version:1}};b.open("POST","https://sparrow.cloudflare.com/api/v1/event");b.setRequestHeader("Content-Type","application/json");b.setRequestHeader("Sparrow-Source-Key","c771f0e4b54944bebf4261d44bd79a1e");
b.send(JSON.stringify(a));c.classList.add("feedback-hidden");d.classList.remove("feedback-hidden")};document.addEventListener("DOMContentLoaded",function(){var a=document.getElementById("error-feedback"),c=document.getElementById("feedback-button-yes"),d=document.getElementById("feedback-button-no");"classList"in a&&(a.classList.remove("feedback-hidden"),c.addEventListener("click",function(){e(!0)}),d.addEventListener("click",function(){e(!1)}))})}})();
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</head>
<body>
<div id="cf-wrapper">

    

    <div id="cf-error-details" class="p-0">
        <header class="mx-auto pt-10 lg:pt-6 lg:px-8 w-240 lg:w-full mb-8">
            <h1 class="inline-block sm:block sm:mb-2 font-light text-60 lg:text-4xl text-black-dark leading-tight mr-2">
              
              <span class="cf-error-type">Error</span>
              <span class="cf-error-code">504</span>
            </h1>
            <span class="inline-block sm:block font-mono text-15 lg:text-sm lg:leading-relaxed">Ray ID: 7239006f2517a92f &bull;</span>
            <span class="inline-block sm:block font-mono text-15 lg:text-sm lg:leading-relaxed">2022-06-30 18:36:12 UTC</span>
            <h2 class="text-gray-600 leading-1.3 text-3xl font-light">Gateway time-out</h2>
        </header>
        
        <div class="my-8 bg-gradient-gray">
            <div class="w-240 lg:w-full mx-auto">
                <div class="clearfix md:px-8">
                  
<div id="cf-browser-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    <span class="cf-icon-browser block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
  </div>
  <span class="md:block w-full truncate">You</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">Browser</h3>
  <span class="leading-1.3 text-2xl text-green-success">Working</span>
</div>

<div id="cf-cloudflare-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    <span class="cf-icon-cloud block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
  </div>
  <span class="md:block w-full truncate">Chennai</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">Cloudflare</h3>
  <span class="leading-1.3 text-2xl text-green-success">Working</span>
</div>

<div id="cf-host-status" class="cf-error-source relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    <span class="cf-icon-server block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-error w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
  </div>
  <span class="md:block w-full truncate">dash.cloudflare.com</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">Host</h3>
  <span class="leading-1.3 text-2xl text-red-error">Error</span>
</div>

                </div>
              
            </div>
        </div>

        <div class="w-240 lg:w-full mx-auto mb-8 lg:px-8">
            <div class="clearfix">
                <div class="w-1/2 md:w-full float-left pr-6 md:pb-10 md:pr-0 leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What happened?</h2>
                    <p>The web server reported a gateway time-out error.</p>
                </div>
              
                <div class="w-1/2 md:w-full float-left leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What can I do?</h2>
                    <p class="mb-6">Please try again in a few minutes.</p>
                </div>
            </div>
              
        </div>

        <div class="feedback-hidden py-8 text-center" id="error-feedback">
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    </div>
    <div class="feedback-success feedback-hidden" id="error-feedback-success">
        Thank you for your feedback!
    </div>
</div>


        <div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300">
  <p class="text-13">
    <span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">7239006f2517a92f</strong></span>
    <span class="cf-footer-separator sm:hidden">&bull;</span>
    <span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1">
      Your IP:
      <button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button>
      <span class="hidden" id="cf-footer-ip">2401:4900:1c01:3e9a::d:2000</span>
      <span class="cf-footer-separator sm:hidden">&bull;</span>
    </span>
    <span class="cf-footer-item sm:block sm:mb-1"><span>Performance &amp; security by</span> <a rel="noopener noreferrer" href="https://www.cloudflare.com/5xx-error-landing" id="brand_link" target="_blank">Cloudflare</a></span>
    
  </p>
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</body>
</html>
1 Like

Thank you, sorry for the issues, I’ll open a ticket with Support and you will receive a copy of 2489814.

2 Likes

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