Unable to obtain auth codes to transfer domains to another registrar

Website, Application, Performance Registrar
1

What is the name of the domain?

This issue affects all domains on my account.

What is the error number?

10000

What is the error message?

Registrar access forbidden

What is the issue you’re encountering

When I go to Domain Registration → Manage Domains and click on “Manage” for any domain, I get “There was an error fetching domain data.” The API returns error code 10000 with the message “Registrar access forbidden.”

What steps have you taken to resolve the issue?

I submitted ticket 01405009 and received an automated response that the ticket has been submitted, along with a second automated message with links to the standard documentation and frequently asked questions, which don’t help in my situation. I replied to this message as it suggested for more help, but I have not received any further response, automated or otherwise.

Registrar issues require a Registrar ticket with Support

01405009

In what area can we help you?

Transfer a domain from Cloudflare

2

Are you the super admin on the account?

3

Yes, I am. Super Administrator - All Privileges

1 Like
4

Thank you. You’re going to need to report this to the Support team and on your ticket, ask that they escalate your ticket to Trust & Safety.

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