Some background: My client requested a secondary domain name for their website, mynewdomain. com*. The main domain name (myolddomain. com) is already pointed towards (but not registered under) Cloudflare. I figured that I’d save some time and money by registering mynewdomain. com directly from the cloudflare dashboard [https://dash.cloudflare.com/[id]/domains/register].
Unfortunately, even though my payment went through, the domain name is not listed under the ‘Manage Domains’ page. A new site was created for me in Dash, but the status is ‘Pending Nameserver Update’. A whois check states that the new domain is still unregistered.
Furthermore, I did not receive any invoice from Cloudflare concerning the payment for the new domain. However, my audit log does show ‘Domain Registration Success’ at 2020-07-17T15:14:45+08:00.
N/B: It has been more than 24 hours since my purchase and the submission of my support ticket (#1925831). As for now, I’ve not heard back yet from any support staff. Hopefully someone here is able to assist me.
*I’m redacting my actual domain name from this post as it is still unregistered. It is stated clearly in my support ticket.