Unable to manage account

When I log into my account nothing appears on the dashboard and if I try to go to Domain Registration I get the following error:

403 | You don’t have permission to view this page.

I opened ticket #2716066 over a week ago and haven’t heard anything back. This is my only account and it is the super user

I am sorry to hear you’re experiencing an issue with the dashboard.

Thank you for sharing your ticket number with us. I’ve escalated your ticket.

Kindly and patiently wait for a response.