Unable to make payments for renewal

[anonsh]

What is the name of the domain?

nilanjana.biz

What is the error number?

1000

What is the error message?

Payment error: authorization failed for [“nilanjana.biz”] (Code: 10000)

What is the isssue you’re encountering

Unable to make payments for renewal

What steps have you taken to resolve the issue?

Updated billing information

In what area can we help you?

Payment issue

Screenshot of the error

[eray-simsek]

Hey bro your Ticket with Errorcode 1315. Has this been clarified, and if so, how?

[danselmo]

Hi there,

Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.

Could you please share a ticket number here, so I can follow up on the ticket?

Thank you,

Best,

Daniel.

[anonsh]

How do I get the ticket number?

[danselmo]

You’ll need to create a Support Ticket, and share with me it’s number, please.

Thank you.

[anonsh]

Great. This is the ticket number:
Ticket Number: 3307968

[danselmo]

@anonsh

3307968

Hi there,

Thank you for your cooperation.

I’ve escalated this ticket to our Registrar Engineering team, and we’ll follow up on the ticket now.

Thank you.

[anonsh]

Thanks it just worked and I was able to successfully renew my domain.