Unable to make payments for domains using Indian Credit Cards and Paypal

General Billing
1

What is the name of the domain?

divitgoel.com

What is the error number?

No error shown

What is the error message?

payment is declined

What is the issue you’re encountering

Tried making payments using multiple credit cards. Also tried paypal. Looks like due to RBI mandate, the recurring payment doesn’t work anymore. I see this issue raised mulitple times in this forum in past 2 years. Does Cloudflare not support Indian credit cards now. 2 of my domains got expired due to this and I am facing deletion on them now. Is there a way to make the payment or should I move away all my domains from clouflare?

In what area can we help you?

Payment issue

1 Like
2

RBI regulations changed resulting in the issue. Have you tried paypal?

3

yes, paypal is also not been working. No error shows up there as well.

4

Sorry for the issues, can you open a Billing ticket with Support? They have the ability to determine the reason the payments are failing.

Please share your ticket number here once you have it. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

5

I was able to pay with paypal with a different credit card. Paypal also doesn’t work for many cards. In my case, it worked with the SBI card.
Thanks

1 Like
6

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