Unable to login to Cloudflare Teams - "Unexpected end of JSON input"

Apiarist · June 27, 2021, 1:10pm

I can login to dash.cloudflare.com but clicking on the Teams icon on the front screen takes me to https://api.teams.cloudflare.com/oauth/callback?code=[code deleted] and the helpful message Unexpected end of JSON input

Same symptoms as Unable to access Teams Dashboard

I’ve successfully setup Teams on a different Cloudflare account so was hoping all to go smoothly.

Tried the suggestion of going directly to http://dash.teams.cloudflare.com/INSERT_ACCOUNT_ID/onboarding but with the same result.

Ticket 2191626 raised.

Any ideas what might be going wrong?

simon · June 27, 2021, 1:31pm

That is quite strange - could you just check something for me and try adding a payment method to your account? You won’t be charged for this - but just want to see if that resolves it before I write up a bug internally.

You can do that here: https://dash.cloudflare.com/?to=/:account/billing/payment-info

Beekeeper · June 27, 2021, 4:30pm

Hi Simon,

That is an interesting question!
I’ve just added a payment method to the account and I’m seeing the same failure message.

Mark

simon · June 27, 2021, 4:33pm

OK - I’ve raised a ticket in your account to capture some additional information.

jodern · June 26, 2021, 6:25am

Hi, I’m unable to access CloudFlare Teams Dashboard.

After login at and been redirected to dash.cloudflare.com, I click on the Teams Link on the bottom right side.

The browser will shows Authenticating and after the oauth consent and challenge, I’ve been met with an error: Unexpected end of JSON input

I’ve tried the https://dash.teams.cloudflare.com/[account-id]/onboarding URL as stated in Unable to enable Teams/Access
but still met with the same JSON error.

Please help.

Beekeeper · June 27, 2021, 8:50am

Hi Jodeen,
I am experiencing exactly the same issues on one of my accounts. Please share what is needed to resolved the issue. Mentioning @MoreHelp as the other ticket was raised 6 days ago.

Apiarist · June 27, 2021, 4:38pm

Simon,
I should have said I have added payment details to my account.

I have two accounts. The one associated with beekeeper allowed me to create a Teams account without payment details (albeit legacy plan).

The account associated with Apiarist will not allow me to sign up to Teams either with or without payment details.

Mark

simon · June 27, 2021, 4:39pm

One last thing to try - please try a private browsing window with all extensions disabled and log in again.

I am escalating internally but wanted to understand if this is a browser issue.

Apiarist · June 27, 2021, 5:19pm

Hi Simon,
I am using Chrome’s incognito mode and it is still generating the error.
I tried Firefox with the same result.
I also asked another admin to login from their location and they see the same error using their login details - I was wondering if my source IP address might also be an issue so that was ruled out too.
Mark

simon · June 27, 2021, 5:20pm

OK - thanks for checking - I have escalated internally and will update here when we know more.

jodern · July 5, 2021, 11:57am

@simon is there any update on this cases?

simon · July 5, 2021, 12:19pm

We’re still investigating internally and we’ll update here as soon as we have more.

system · July 8, 2021, 12:20pm

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