What is the name of the domain?
What is the error message?
We have received your login recovery issue. However, we do not recognize this email as a valid Cloudflare account.
What is the issue you’re encountering
I’ve lost access to my 2FA device and I’m trying to recover access to the account. After following the steps to recovery, I get that email response when I try to send in a support ticket during the login-recovery process.
What steps have you taken to resolve the issue?
I tried to log in using my credentials, but when it asks for 2FA, I hit try recovery. It asks to Verify my email. I enter it, and it sends me a code. I enter it, and it tells me device verification failed, please contact support directly. It links to https://dash.cloudflare.com/login-help. I fill out the entire form, submit it, and then cloudflare sends me "Login help request - Unrecognized email
Hello,
We have received your login recovery issue. However, we do not recognize this email as a valid Cloudflare account."
However if I go through the steps for forgot email, and enter the domain ‘motivationandchange.com’ which is on the account, it sends me confirmation that I am using the correct email address I’m trying to sign into. I registered this second address with community support to submit this ticket, as I have not found any other way to contact support on the troubled account. I tried to resolve it before but became too frustrated with the endless loops of your broken reset system.
