Unable to Leave Cloudflare Account – Missing Super Admin

[pavel2]

What is the name of the domain?

Example Domain

What is the error message?

This account needs at least one super administrator. You will need to invite another super administrator before you can leave.

What is the issue you’re encountering

Unable to Leave Cloudflare Account – Missing Super Admin

What steps have you taken to resolve the issue?

Not long ago, we were granted Admin access to a Cloudflare account by its owner (Super Admin). However, the Super Admin later removed their own access without first removing us. As a result, the account now only has Admin-level members, leaving us unable to exit, close the account, or assign a new Super Admin.

This appears to be a bug—could you please investigate?

What are the steps to reproduce the issue?

When attempting to leave, we receive the following error:
“This account needs at least one super administrator. You will need to invite another super administrator before you can leave.”

Screenshot of the error

[epic.network]

If you keep getting the error, you will probably need to create an Account ticket. You can open an Account ticket here: https://dash.cloudflare.com/?to=/:account/support

[pavel2]

Hello, we have created multiple tickets regarding this issue, but there has been no progress. This appears to be a bug, as accounts should retain admin status. Additionally, this account does not have any associated domains, workers, or billing - it is completely empty.

[epic.network]

I’m sorry to hear that. Can share your ticket number here?

[pavel2]

Sure, 01445874.

[epic.network]

Thanks. I asked for an escalation.

[pavel2]

Thank you!