What is the name of the domain?
What is the error message?
Please ensure you are providing the root domain and not any subdomains (e.g., example.com , not subdomain.example.com )
What is the issue you’re encountering
unity.pvt.k12.ia.us is a school domain managed by Unity Christian, and I need to protect/accelerate it via Cloudflare
What are the steps to reproduce the issue?
Trying to add our website but Cloudflare seems to think the root domain is a subdomain due to the structure of the URL.
Screenshot of the error
sjr
June 10, 2025, 3:31pm
2
k12.ia.us
is in the Public Suffix List, but pvt.k12.ia.us
is not, so you can’t add a subdomain of it to Cloudflare.
Due to the structure of .us
, you may be able to raise a ticket to see if your domain can be added by Cloudflare support as a few people have reported.
We’re having a hard time trying to figure out how to open a support ticket - I understand Cloudflare support is a premium feature, but I’m unable to pay for a premium account without first registering a domain. At an impasse since registering my domain is what I need support with.
sjr
June 10, 2025, 3:43pm
4
Any user can create an Account support ticket. Use that option.
Learn how to contact Cloudflare Support via community, chat, or phone. Get help with issues, verify identity, and understand SLAs for different plans.
system
Closed
June 25, 2025, 3:44pm
5
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