Hi I’ve tried to login to my account but it has 2FA enabled, I’m not getting any emails though with the 2FA codes and I don’t have the backup codes. I get regular emails from cloudflare but not the 2FA ones, so now I’m not sure what my next steps for recovery are. I have access to my email, but I’m stuck. Could I get some help with this?
The 2FA code will be from an authentication app on your mobile device (or a hardware authentication device, but that doesn’t seem likely here). It’s not delivered via email.
You cannot install any random authentication app now and use it to log in… just as you cannot buy any random key and expect it to open your lock. That would defeat the whole purpose of 2FA.
Instead, at the time you turned on 2FA, you used some app to enroll your mobile device before you could turn on 2FA. So the app should have your Cloudflare account registered in it already. That’s where you get the 2FA code from.
Did you lose or change your mobile device since turning on 2FA?
No I didn’t lose my phone which is why this process has been so strange. I’ve tried to recover the account but it just keeps telling me when I try to verify the device that the device verification has failed. I am not sure if I have an anti malware that is causing the browser to clear or interfere. thanks for the help anyways, appreciate it!
Hi, I no longer have access to my 2FA authenticator app. I also can not pass the device verification test since I haven’t signed on in a very long time and I don’t seem to be passing. Is there anything else I can do to verify my account so that I can get in? Thanks!