Unable to edit nameservers to connect to Kajabi

[falon.shanti]

What is the name of the domain?

falonshanti.com

What is the issue you’re encountering

Unable to edit nameservers to connect Kajabi

What steps have you taken to resolve the issue?

I’ve tried everything to try to edit my nameservers. I just want to copy and paste my Kajabi nameservers to Cloudflare but it won’t let me for some reason.

What feature, service or problem is this related to?

DNS not responding/updating

[fritex]

@falon.shanti

Kajabi

Seems like you’re missing a DNS records since none is found

;QUESTION
falonshanti.com. IN A
;ANSWER
Record not found!

According to their documentation, it seems like a CNAME record pointed towards “ssl.kajabi.com” may be all you need for the website.

Navigate to the DNS tab via link https://dash.cloudflare.com/?to=/:account/:zone/dns, double-check and add the missing DNS record.

Helpful article how to manage DNS records at Cloudflare dashboard:

Manage DNS records | Cloudflare DNS docs

For furhter troubleshooting, below post might help:

Change of nameservers to other Cloudflare nameservers

This domain was registered through Cloudflare. If you want to delegate your domain to other name servers, then the domain must be transferred out of Cloudflare first. 6.1 Nameservers. Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS. 7.2 nameservers Registrant agrees to use Cloudflare’s nameserv…

[falon.shanti]

@fritex Thank you for taking the time to reply to my post! On Kajabi they mention to simply change the nameservers from cloudflare’s to theirs. I don’t know when I was able to complete that step because now it seems like I’m unable to edit the nameservers to the correct ones… I’ll have to take a look into the DNS records like you mentioned.