Unable to edit custom rules. Error "You have exceeded your allowed number of rules"

What is the name of the domain?

example.com

What is the error number?

No Error Number/Code

What is the error message?

You have exceeded your allowed number of rules. Upgrade your plan or delete 0 rules to unlock editing.

What is the issue you’re encountering

Unable to edit or delete custom rules. Every single editing option is grayed-out. Notes: I’m the superadmin. We have a paid plan. We’re not exceeding our custom rules quota.

What steps have you taken to resolve the issue?

Refreshed page, checked for references online, opened a new topic here.

What are the steps to reproduce the issue?

Just open the Dashboard in Security>WAF

Screenshot of the error

Got the same issue with my 2 allowed rate limiting rules…

Thank you for feedback.

I am sorry to hear you’re experiencing such issue.

I can confirm I can reproduce this at my zones as well (free, paid).
This issue been escalated and the team is notified.

Will update on the topic here as soon as I know more information once this has been resolved.

Thank you for patience

2 Likes

The issue seems to be solved now, we’re able to edit our custom rules again.

Thank you for your support and for the developers who fixed this bug!

Regards

1 Like

UPDATE: Hotfix is out. This issue should be fixed now all.
You may need to clear your Web browser cookies & data, or “hard refresh”, to get the latest version of the Dashboard.
Thank you for patience

2 Likes

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.