Unable to disable Web Analytics on Pages

Developers Cloudflare Pages
1

For Workers & Pages, what is the name of the domain?

swiftshare.io

What is the error number?

web_analytics.configuration.api.notFound

What is the error message?

web_analytics.configuration.api.notFound

What is the issue or error you’re encountering

Hi, I decided to try this feature so I enabled it. However, I’m now unable to disable it, no matter how many times I try, I’m getting the same error and the JS script still gets injected into my website.

2

If api fails to disable it, would you try disabling using dashboard?

3

I didn’t use the API. I used the dashboard and the error I mentioned in my post is what was displayed at the bottom of the page.

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4

Sorry for the misunderstanding. Would you try again using incognito mode or other different browser? For, I’m not able to reproduce that error in one of my zones for the Pages project.

5

I tried using incognito mode in chrome, same error. I tried with firefox, same error. The web analytics feature is still displayed as “enabled” and the script still gets injected into my pages.

6

Would you check that you’re not seeing the Disable button? Like:

image
image1110×262 9.44 KB

7

The disable button is displayed and the sentence confirms that the web analytics is enabled but after clicking on it, I still get the error.

IMG_2651
IMG_26511125×2436 204 KB

9

Here is a better screenshot that shows the button:

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image1542×610 40.2 KB

10

I ended up removing the project from Pages and adding it back. Caused some downtime but at least it’s finally disabled…

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11

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