not entitled: the use of field cf.waf.score.class is not allowed, at least a Business plan is required
What is the issue you’re encountering
I’m trying to create a new WAF custom rule to allowlist IP addresses from an IP list I created in Cloudflare. I’m on the Pro Plan, but am receiving the error above. My plan says I can have up to 25 custom rules, so not sure what’s going on.
What steps have you taken to resolve the issue?
I’ve tried toggling existing custom rules I have in place on/off, but each time I do that, I get the same error outlined in this post.
I’ve tried submitting a support ticket to Cloudflare, but when I try to submit it, I’m hit with a 1000 Unknown error every time.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
Attempt to create any WAF custom rule or toggle an existing rule. Attempt to submit a support ticket.
We’re continuing to see this issue and are unable to contact support at all. Any chance someone knows a work around (other than upgrading to Business or Enterprise temporarily) to get the attention of a support person at Cloudflare? Thank you!
@cloonan, apologies for @-ing you directly, I just noticed that you helped a user with a similar issue previously and was hoping you might have some insight for me. I really appreciate the help!
Customers on every plan type can create Account, Billing, and Registrar tickets. Login to dash.cloudflare.com, select Support → Contact Cloudflare and enter the information.
