Unable to create TXT or MX records

Suipport was able confirm my account can manager DNS however I can only seem to make A and CNAME records. I only see the options in the screenshot and have tried scolling. I have tried different browser and computers but the my options to create a record are the same.

2021-10-07 16_25_38-DNS _ alteryx.com _ Account _ Cloudflare - Web Performance & Security

Are you perhaps on a CNAME setup? If CF isn’t your main authoritative DNS source, they wouldn’t host records that have no effect when proxied.

That, or maybe you’re on an enterprise plan with least-access RBAC heavily locked down?