Unable to create Queues

For Workers & Pages, what is the name of the domain?

cocomate-api.cocolabo.workers.dev

What is the error message?

A Workers subscription is required to enable Queues.

What is the issue or error you’re encountering

When I try to use Cloudflare Queues, I get the error “A Workers subscription is required to enable Queues.” So I attempted to purchase a Cloudflare Workers subscription, but it says I’m already on a paid plan. What should I do?

What steps have you taken to resolve the issue?

The situation is contradictory, so I don’t know what else I can do.

What are the steps to reproduce the issue?

  • Log in to Cloudflare Dashboard.
  • Go to Queues.
  • Click Create a Queue
  • Error banner appears: “A Workers subscription is required.”
  • Open /workers/plans — the page shows I’m already on a paid Workers plan, yet Queues remain disabled.

Screenshot of the error

Did you click the agree button? Queues is an additional feature / option for a paid plan with it’s own charges (outlined in the second screenshot).

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Yes, I clicked the agree button. Then, as shown at the bottom of the second screenshot, the message “A Workers subscription is required to enable Queues.” appeared.

After that, I clicked the agree button multiple times, but the same message always appeared and nothing changed.

Id recommend opening a billing ticket. Cloudflare’s billing system is /unique/ and may need to be beaten with a hammer.

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Since contacting support—or asking here—doesn’t seem to improve the billing situation at all, I’m thinking I’ll just delete my Cloudflare account. Thank you for your response

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I’m having the same issue… @oshariff or someone please fix this!!

I’ve been on workers paid for a long time, and today the dashboard is crapping out?
It says I don’t have a paid plan in subscriptions, but on the workers → plans page it says I’m on the paid plan…

Downgrade doesn’t work, and there’s no way to “activate” the paid plan again?

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Hey @h.kato,

Apologies for the inadequate experience.
If you have already deleted your account and removed the email address from Cloudflare systems, it may be a shot to try to get this Workers and Queues set up from scratch again.

If not, hope to see you again in the future.

Thank you.

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