I had the Cloudfare PRO plan through a reseller. Recently, they discontinued the service. I noticed that my websites now show on the Cloudfare dashboard as being on the Free plan. However when I try to contract the PRO plan, I get the message:
“error code 1261: Zones controlled by reseller are ineligible for self-serve subscriptions.”
So we are stuck.
My DNS is controlled by the reseller/the website hosting (nameservers pointing to them), and they have added the following records:
|cname|www.website.com. is an alias of www.website.com.cdn.cloudflare.net.
|cname |cloudflare-resolve-to.website.com is an alias of website.com
Trying to avoid any downtime
Is it possible to keep the DNS with the hosting, or would we need to change the nameservers to Cloudfare?
Can someone guide me on the steps needed to contract the PRO plan directly from Cloudfare now?
Thanks in advance!