Unable to contact support on Pro plan

[its3]

What is the name of the domain?

astonlaneevents.au

What is the error number?

522

What is the error message?

Unable to contact support, presumably because there are free domains on my account, but this is a paid Pro domain. Have emailed sales, who have promised to contact support, but almost a week has gone by and no contact. Nothing wrong with the origin server. Some domains on CF work, some don’t.

What is the issue you’re encountering

522

What steps have you taken to resolve the issue?

Everything in the doco, everything I can think of.

What are the steps to reproduce the issue?

Change to Proxy, save. Website is super slow or does not load. It’s not a high traffic website, so you can do this yourself to test.

When on DNS only, it works fine.

[micky]

Hey there,

The 522 error you are getting is because you are not allowing all Cloudflare IPs at your origin server. To stop this error from occurring you should allow all IPs from Cloudflare to reach your origin using port 443 for HTTPS connections. You can find a list of all Cloudflare IPs here: IP Ranges

Regarding contacting support, are you not able to open a case when you go to
https://dash.cloudflare.com/?to=/:account/support

If you are having trouble seeing the support tickets, you can also try the steps outlined in this document: Cannot locate dashboard account · Cloudflare Support docs