I am trying to get use of Cloudflare Access as part of Teams but when I get to configuring the authentication domain, it keeps telling me that Access is not enabled and brings me to the billing page where I need to select a plan. I tried both Free plan and Access plan for $3 per user but nothing worked. I still can’t use the service, paid or free. Is there anything I am missing?
What does your Access screen look like? I configured Access for my account a long time ago, and some domains appear to want me to enable Access, but I can scroll down and create policies.
It’s been a while since I’ve gone through that process. What happens if you click on that “Access on Cloudflare.com” link?
I get to the Access tab on the main dashboard. When I click Enable, it gets me to the Upgrade plan page, which shows my current plan (Teams Free) with Access listed up to 50 users.
The only two things I can suggest is try a different browser, or incognito mode, or clear your browser’s cache. If that doesn’t work, open a ticket:
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.
Tried everything Now waiting for support to respond.
Can you post the ticket # here? The mods sometimes check on them to make sure they’re in the right queue.
[Cloudflare Support] 1965919 - Unable to enable Access
and thanks for engaging, I appreciate it
Hi @alexey_zimarev were you able to get the issue sorted? Apologies for the confusion here.