Unable to cancel the Zero Trust free plan subscription

[zxkmm]

What is the name of the domain?

I deleted the domain during attempts to do the cancellation

What is the issue you’re encountering

The “confirm” button on the cancellation page (for the Zero Trust free plan subscription) is greyed out and not clickable.

What steps have you taken to resolve the issue?

Hello, I am interested in ordering a domain through CF, but I previously canceled the PayPal auto-payment setting by mistake (on the PayPal side), which prevents CF from charging me via PayPal.

I contacted PayPal, and they informed me that I can re-bind the auto-payment. However, while attempting to do so, I discovered that I am unable to un-bind my PayPal account because I cannot cancel subscriptions (Zero Trust). Consequently, I am currently unable to make payments using PayPal.

I have tried several methods to resolve this issue, but none have been successful:

• I went to Zero Trust and deleted all instances I could find.
• I deleted the entire domain.
• I used different browsers.
• I submitted a support ticket to CF.
• I searched Google for similar issues.

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

1. Pay all the unpaid bills.
2. On the Cloudflare main page, click the human icon in the top-right corner, then click on Billing.
3. Click the Subscriptions tab.
4. Click the Cancel button for the Cloudflare Zero Trust item.
5. Fill out all the questionnaire options.
6. The Confirm button remains greyed out (not clickable).

Screenshot of the error

[cloonan]

@zxkmm

I submitted a support ticket to CF.

What is that ticket number?

[zxkmm]

thx for folling up!
Case # : 00983140

[micky]

Thank you for sharing the case number, we will be reaching out to you through the case.

[cloonan]

My colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.