Unable to cancel my subscription

Hi there, I’m unable to cancel my subscription. Under billing subscription, there’s an Edit button but nothing happens when I click on it. I tried with 3 different browsers.
I’m being charged $20 every month though I don’t have any sites.
I tried to delete my payment method, but won’t let me.
I opened a ticket 3 days ago and got no replies.
Any help is welcome!!

Did you remove the domain in question from Cloudflare?

Hi Sandro, yes I did remove the one domain I used to have. Should I have cancelled cancelled before removing the domain?

If you can’t cancel a subscription from the Dashboard, open a Ticket:
Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button.

I would expect a paid plan to be cancelled when the associated domain is removed, but maybe something got stuck.

Post the ticket number here -> @cloonan

2 Likes

I’m having this same exact problem. I removed the domain associated with the subscription expecting the edit to change to cancel in the subscriptions page. It still says edit and now clicking edit does nothing.