What is the name of the domain?
What is the error message?
Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: failed to verify customer good standing: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
Unable to add new domains
What steps have you taken to resolve the issue?
Hi,
We had a client, [email protected], several years ago who used the domain beds.co.uk. At the time, they were using our Cloudflare account ([email protected]), and we added their card to the account for billing purposes. However, they have not been with us for many years now, so we’re unsure why invoices, such as the unpaid invoice IN-125989 (attached), are still being generated under our account.
We only became aware of this today when I tried to add one of our new own domains to Cloudflare and received the following error message:
“Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: failed to verify customer good standing: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
Could you please remove this invoice IN-125989 from our Cloudflare account? The domain has not been managed by us for many years and has since been moved to a different Cloudflare account.
Your urgent assistance in this matter would be greatly appreciated. And, if you need any information from our end please do let us know.
Kind Regards
Accounts Team @ Wow Group
In what area can we help you?
Invoice