Unable to buy Domain Due to Internal Server Error

Website, Application, Performance
1

What is the name of the domain?

ctrl-neo.dev

What is the error number?

1000

What is the error message?

Internal Server Error

What is the issue you’re encountering

I’m trying to buy the domain from cloudflare registrar using my card. the Card itself works fine as I can see the message from the bank telling me that Cloudflare has validated the card, but it just doesn’t buy the domain. It tries to delete my billing record and add the new one, which fails and i presume causes the internal server error.

What steps have you taken to resolve the issue?

Unable to resolve on my own.

What are the steps to reproduce the issue?

  1. Go to dashboard
  2. Buy a new domain
  3. Internal Server Error

Screenshot of the error

WechatIMG1754.jpg
WechatIMG1754.jpg2318×204 14.9 KB

2

I am sorry to hear this happen.

May I ask if you’re still experiencing such error? :thinking:

I believe you’ll need to follow these directions here:

1 Like
3

Yes I am still experiencing this error after a week. I’m following the customer support instructions right now.

4

Case ID: 01401031

5

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