Unable to add payment method - very frustrating

What is the name of the domain?

vertexmonkey.com

What is the error number?

there is no error number

What is the error message?

Add a payment method to the account. The specified account does not have a payment method.

What is the issue you’re encountering

Website will not accept my credit card. Contacted bank - they said it is an address error. Tried multiple times. Cloudflare is the only site I have this issue on.

What steps have you taken to resolve the issue?

Contacted Support. No response. Contacted Bank. Tried multiple times both in domain transfer and with adding a payment method to account.

Billing issues requre a Billing ticket with Support

01329872

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to add a credit card to my account. Screen shots can be provided to support upon request.

Hello,

01329872

I have escalated this case to the team. They will get back to you through the ticket.

Thank you !

2 Likes

Thank you - still waiting for a resolution / contact from the ticket. Tried to pay again today but same error.

1 Like

Hello,

By reviewing the ticket, I am able to see the ticket has been responded by our billing team. Kindly look into it for the troubleshooting.

Thank you!!

1 Like

thank you - I have sent them the information - still waiting for them to contact me to have the issue resolved …

Sorry for the issues, can you try now?