What is the name of the domain?
no specific domain
What is the error message?
account does not have payment method set up
What is the issue you’re encountering
I’m unable to purchase new domains through Domain Registration and unable to manually add a payment method in Billing
What steps have you taken to resolve the issue?
I’ve tried using different browsers, including Incognito mode. Using a different payment card does not help.
Billing issues requre a Billing ticket with Support
01390675
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Try to transfer a domain.
Select Card as Payment.
Note that existing paypal/card which has previously been used successfully is not available.
Enter paypal details.
Error message “account does not have payment method set up”
When trying to resolve by adding a payment method:
Go to Billing → Payment
Enter card details.
Error message “account does not have payment method set up”