I’m unable to add a new site from my Cloudflare dashboard throwing error “The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.”
Please, help sort out
Zone holds are a feature of Enterprise accounts.
Zone holds · Cloudflare Fundamentals docs
Zone holds prevent other teams in your organization from adding zones that are already active in another account.
If you are unaware of the organization/domain owner that enabled this zone hold and you do own the domain you can create an account ticket from your dashboard.
Thanks for the answer.
But, please, I don’t know how to create a ticket from my dashboard.
Can you guide me?
We do have this guide on how to create support tickets:
If you are a free account you can create tickets regarding billing, account, and registrar issues .
I suggest choosing account .
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Once you have a ticket, please share the number here.
It may take a while for the team to get to your ticket, while you wait, we may be able to point you in the right direction. Can you share the name of the domain?
If not and for people that read this downtheline, you can do a whois to find out the name of the person responsible for the domain, $ whois example.com for example.
From that, depending upon privacy restrictions in place at the domain registrar, you can find ownship details. If you are associated with the domain, the names should be familiar to you. Contact them and ask that they remove the zone hold.
name:
organisation:
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