Hi all, I’m trying to add the following site - sourceatlantic.ca - to our Cloudflare account, however it’s giving me the error below:
“The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.”
If you look up the DNS for the site, you’ll see that it’s not on Cloudflare so I’m not sure what is causing this error.
I’ve added this domain to our account in the past to test, but never completed the authentication process, so it eventually deleted itself after 28 days but that was a while ago and I’m worried it might be stuck somewhere in limbo.
Is there any way this can be cleared out of Cloudflare if it’s in some type of recycle bin, I have full control of the domain and we would like to get this moved over as soon as possible.
It says I’m unable to submit a support ticket because we only have a free plan (which is true - we don’t have an enterprise account), so I don’t think the hold would be on our account in the first place.
My ticket was closed by telling me my site is in another Cloudflare account, but wouldn’t the domain need to be authenticated by changing the nameservers in order to add it to Cloudflare and put it in a Zone hold?
Also note that I am the full owner of this domain, and in the case of this domain the registrar is also the DNS provider, so I can confirm the nameservers have not been changed as I just had an export sent to me today.
The only Cloudflare record in our domain is a TXT record for “cloudflare-verify.sourceatlantic.ca” but that was done at the request of a 3rd party vendor for an unrelated app, would adding that txt record be enough to lock us out from adding the domain to our account?
If they are have an Enterprise account, it might be. It would probably be worth your time to ask them about it. If they created the zone hold, you should be able to all them if it can be removed without disrupting the service they provide for you.