Unable to add new domains because of a billing problem that isn't real

Website, Application, Performance Getting Started
1

What is the name of the domain?

amadorcountyhair.com

What is the error message?

ou cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I cannot add any domains to my account

What steps have you taken to resolve the issue?

I’ve tried adding this domain, and a couple others but am unable to add anything to my account. I contacted support but have not heard back from them in over a week (Ticket #01274018). I can confirm that all invoices are marked as Paid.

Thanks,
David

2

Thank you for providing case 01274018. This case is currently being handled by our Billing team, and they have already provided updates to your case. Kindly review the latest update to proceed with the next steps.

1 Like
3

Thank you. I’m having the same problem with 2 other domains I was trying to add. I have added details to the ticket, hopefully we can get those fixed as well.

I’d like to know if there is a way to make the problem go away so I don’t have issues in the future when I add domains.

Thanks,
David