Unable to add new domain with no outstanding balance

What is the name of the domain?

freebox.co

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I am trying to add a free plan for a new domain (freebox.co), but I am getting the following error: “You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” However, all invoices are paid.

What steps have you taken to resolve the issue?

Verified no outstanding balance.

What are the steps to reproduce the issue?

  1. Log into dashboard
  2. Click “Add a domain”
  3. Enter “freebox.co”, choose “Manually enter DNS records”, and click “Continue”
  4. Choose “Free” and click “Continue”

Screenshot of the error

Hello,

I have escalated the ticket internally. Our billing team will get back to you through the ticket.

Thank you !

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my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.