Unable to Add/Invite New Members to Cloudflare Account

We are unable to add new members to our account and getting following error “Couldn’t invite the following user; [email protected]”.

Further, noticed some options like “ Direct add ” missing. Could you kindly assist us on this?

https://support.cloudflare.com/hc/en-us/articles/200167946-Managing-Cloudflare-account-access

Does that person have an active account here at Cloudflare?

The Direct Add problem is strange. On my Enterprise account, this shows up, but on my basic account, it’s not there. I don’t see anything in the docs about Direct Add being limited to certain types of accounts.

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It appears to be limited to orgs but agree I do not see that in the docs. I marked this topic for #DocFeedback.

I see a number of members with invitations pending, can you attach a screen shot of the error you are seeing?

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