Unable to Add Domain Due to "Zone Name Subject to a Hold"

Website, Application, Performance Getting Started
1

What is the name of the domain?

lee.ma.us

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

I’m trying to add my domain (lee.ma.us) to my Cloudflare account for DNS zone management, but I keep running into the error message listed.

What steps have you taken to resolve the issue?

I submitted a support ticket to Cloudflare regarding this issue, but they directed me to the community forums for assistance.

Has anyone encountered this issue before? I’m not sure what kind of hold is in place or how to go about getting it removed. The domain is owned and managed by my town, and I have administrative access to it. Any guidance on resolving this would be greatly appreciated.

2

For Cloudflare staff, I have addressed this issue in ticket 01405752

3

You’ll need to push back in the ticket. Zone holds are placed when the domain is an Enterprise account and the owner has placed a lock on it. If you don’t know who that was, support will have to fix it.

4

Thank you. I will respond and await their reply

5

Out of interest, who is your current web host and how long have you been with them?

6

We use Civic Plus and have been with them as long as I can remember. At least 10 years.

7

OK, thanks. It seems they use Cloudflare and that may be what is causing this message. Push on the ticket, hopefully some Cloudflare staff will pass by.

8

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