Unable To Add CNAME

[user9072]

Hi,

I have just joined the community so please be gentle.

I am trying to add a CNAME record for a new sub domain but am getting the follow error:

DNS Validation Error (Code: 1004)

I have created the sub-domain on my host. Tried creating the CNAME their but was getting an error saying

“Error: subdomain.mydomain.com. already has a A record. You may not mix CNAME records with other records for the same name”

Sent Host Support a ticket and eventually realised that I am using Cloudflare, so said create the CNAME here but tried and cannot.

Any suggestions???

Many thanks

[MarkMeyer]

You already have an A record for „subdomain“. You need to delete it if you want to use a CNAME with this name.

Community Tip - Fixing Code 1004: DNS Validation Error

Error Try the suggestions in this Community Tip to help you fix Code 1004 errors when working on the Cloudflare dashboard. Background A Code 1004 error while working on the Cloudflare dashboard indicates that Cloudflare was unable to complete a requested action. This is a different issue than “Error 1004: Host Not Configured to Serve Web Traffic” or “Error 1004: DNS is still propagating”. Those errors appear to visitors to your website if the origin IP cannot be resolved through your DNS reco…

[user9072]

Hi Mark,

Thanks for replying so quickly.

There are no A records in cloudflare, but there are 2 on my web host, but with slightly different names.

• subdomain.mydomain.com
• www.subdomain.mydomain.com

Which one do I delete? The first? Both?

Thanks