Unable to add any new payment methods

[dheerajgoud728]

What is the name of the domain?

puppali.com

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

I am unable to add any type of payment method

What steps have you taken to resolve the issue?

I tried with Paypal, Amex, Visa, and MasterCard. Tried from different networks, browsers, in incognito mode etc. I have already raised a support ticket but I didn’t get any response. My support case number is 01554792.

I have also checked with my bank and they assure me that the issue is not from their end.

Billing issues requre a Billing ticket with Support

01554792

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to add any payment method

Screenshot of the error

[fritex]

Hi,

@dheerajgoud728

I am unable to add any type of payment method

Thank you for reaching out about this billing issue.
I am sorry to hear this happening to you.

@dheerajgoud728

tried with

@dheerajgoud728

Tried from

@dheerajgoud728

I have already raised a support ticket

@dheerajgoud728

01554792

If you already have a case as it sounds to me, Support will respond to you on that case for sure to solve this issue.

Furthermore, you’ll need to follow these directions here Billing, Plans & Subscription Questions.

Nevertheless, the Community here cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, which is why you need a case with Support as you’ve already created one.